Live Order Troubleshooting
Don't see your orders coming in? Get answers about your live orders here!
- I received an order on my tablet. Why isn’t it printing?
- Why are some orders delayed?
- The wrong item/modifier printed on an order. What do I do?
- Can orders be routed to specific Dining Options/Order Modes in my POS?
- The wrong item/modifier appeared on an order on my KDS. What do I do?
- Why did I receive an email notification for an order and the order did not integrate?
- Why are there duplicate menus on DoorDash?
- Why are tickets not printing to the kitchen?
- What if the calculated taxes on the delivery service and the POS are different?
- Is it possible to refund delivery service orders on the POS?
- Why are the prices charged online not coming through to my POS at the same price?
- Why would an order not integrate into my POS or why did I receive an order including "Order Attention Required"?
- Aloha - BSP ID Error
- What is an Order Attention Required Item/Order and How do I Program It?
- Why did I receive an Order Attention Required error - "Required modifier group is missing or Min-Max modifier requirement not matching"?
- Why am I getting duplicate orders?
- Will I receive a notification for order cancellations?
- How to Contact ItsaCheckmate?