Skip to main content
ItsaCheckmate Help Center home page
  • Submit a request
  • Sign in
  • Sign in
  • Submit a request
  1. ItsaCheckmate
  2. Knowledge Base
  3. Live Order Troubleshooting

Live Order Troubleshooting

Don't see your orders coming in? Get answers about your live orders here!

  • I received an order on my tablet. Why isn’t it printing?
  • Why are some orders delayed?
  • The wrong item/modifier printed on an order. What do I do?
  • Can orders be routed to specific Dining Options/Order Modes in my POS?
  • The wrong item/modifier appeared on an order on my KDS. What do I do?
  • Why did I receive an email notification for an order and the order did not integrate?
  • Why are there duplicate menus on DoorDash?
  • Why are tickets not printing to the kitchen?
  • What if the calculated taxes on the delivery service and the POS are different?
  • Is it possible to refund delivery service orders on the POS?
  • Why are the prices charged online not coming through to my POS at the same price?
  • Why would an order not integrate into my POS or why did I receive an order including "Order Attention Required"?
  • Aloha - BSP ID Error
  • What is an Order Attention Required Item/Order and How do I Program It?
  • Why did I receive an Order Attention Required error - "Required modifier group is missing or Min-Max modifier requirement not matching"?
  • Why am I getting duplicate orders?
  • Will I receive a notification for order cancellations?
  • How to Contact ItsaCheckmate?
© 2022 ItsaCheckmate. All rights reserved.
Powered by Zendesk