- How do I use the ItsaCheckmate Portal?
- How to Login into the ItsaCheckmate Portal?
- What if I have forgotten my password to the ItsaCheckmate Portal?
- How to Update Your User Profile and Notification Preferences
- Why do I not see all of my integrated ordering platforms in the ItsaCheckmate Portal?
- How do I add an Ordering Platform to an existing location?
Menus & Settings
- Where do I log in to the ItsaCheckmate Portal?
- POS Menu Set Up - Best Practices
- Menu Item Photo Guidelines
- How do I make changes to my ordering platform menus?
- How do I update menu prices?
- Menu Price Rounding
Live Order Troubleshooting
- I received an order on my tablet. Why isn’t it printing?
- Why are some orders delayed?
- The wrong item/modifier printed on an order. What do I do?
- Can orders be routed to specific Dining Options/Order Modes in my POS?
- The wrong item/modifier appeared on an order on my KDS. What do I do?
- Why did I receive an email notification for an order and the order did not integrate?
Direct Sync by ItsaCheckmate
- ItsaCheckmate Insights in the ItsaCheckmate Portal
- Default Insights Alerts
- What is the Difference between Custom Alerts and User Settings Notifications?
- Insights Custom Alerts
- Insights - Order History
- Insights- Cancellation Report
Miscellaneous Service Questions
- What information will I have of my clients (ie, name, number, address)?
- Are refunds on Ordering platforms reflected in the POS and updated in the daily sales report?
- What is the difference between Automated vs. manually integrated ordering platforms?
- Group Orders limitation with GrubHub API Integration
- General Overview - Toast Direct Sync
- Completing Toast POS Authentication & Authorization Step
- Providing Toast Access to ItsaCheckmate
- Toast POS Menu Management
- Toast Printer Routing & KDS Settings
- Toast Direct Sync Menu Updates & Ongoing Maintenance Guide
- How to Install the ItsaCheckmate App on Clover
- How to Create an ItsaCheckmate User in Clover
- How to Refresh the Clover app
- How to Verify ItsaCheckmate app is running on Clover POS Terminal?
- Clover - Menu Management Guide
- Clover Direct Sync - Menu Update & Ongoing Maintenance