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  1. ItsaCheckmate
  2. FAQs for Prospective Customers

FAQs for Prospective Customers

General Overview and Sign Up

  • What is ItsaCheckmate?
  • Why ItsaCheckmate?
  • How do I sign up?
  • Why choose ItsaCheckmate as your integration solution?
  • With what POSs does ItsaCheckmate integrate?
  • With what Ordering Platforms does ItsaCheckmate integrate?
See all 11 articles

Initial Set Up

  • What should I have ready before I sign up?
  • How long will it take to get set up?
  • Why does it take 7-10 business days to get up and running?
  • How much do I need to participate in the setup process?
  • Does ItsaCheckmate get me signed up with my desired Ordering platforms?
  • Does ItsaCheckmate provide a tablet?
See all 7 articles

Pricing

  • How much does the integration cost?
  • Is there a deposit fee?
  • Does ItsaCheckmate take commission or per-transaction fees?
  • Do I get a discount if I have multiple locations?
  • When does the free trial start?
  • Does ItsaCheckmate work with Ghost Kitchens/Virtual Brands? If so, will the pricing be different?
See all 7 articles

Billing

  • How do I contact the billing/payment department?
  • Can I switch to ACH Payments?
  • Will I receive a monthly invoice from ItsaCheckmate?
  • How do I cancel ItsaCheckmate?

Menu Management & Orders

  • How do I manage my ordering platform menus once the integration is turned on?
  • How does ItsaCheckmate handle Scheduled / Advanced orders?
  • Can I throttle my orders? 
  • Will I get notifications on my POS when orders come in?
  • Will delivery service orders be reflected in reports?
  • Can tips be sent through into the POS?
See all 15 articles
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