How do I know if and why my location is offline?

A location may go offline for various reasons including:

• The ordering platform marks a location (or a group of locations) offline - This might happen due to high wait times or an unexpected closure

• When ItsaCheckmate turns a location (or a group of locations) offline - This might happen as a precautionary method when an outage occurs due to POS, internet, or any other integration-related issue.

In these situations, ItsaCheckmate Portal gives you visibility of the status, a possible reason for it being set offline, and a recommended solution that can fix the issue on ItsaCheckmate Portal.

You can also opt to receive an email notification for that location both when the location goes offline and also when a location gets back online.

If your account has access to more than one location, you will also be able to see and filter locations based on the offline status.

 

Note: Currently, this feature is only available for Uber Eats and DoorDash.

To view the details of your location’s offline status:

Please follow the below-mentioned steps:

Step 1: Click here to access the ItsaCheckmate Portal.

Step 2: Use your login credentials to login into the ItsaCheckmate Portal. You will be directed to the window shown below.

Ordering Platform Offline due to Ordering Platform Issue

Step 1: Review the Ordering Platform status from the Locations page. If an ordering platform is offline, there will be a yellow dot next to its icon as pictured below.

Step 2: For more details, under Action, click on the Menu of the Location you wish to view

The ordering platform status will appear as Online within ItsaCheckmate and Offline by [Ordering Platform Name] as shown in the examples below.

Step 3: Hover on the Offline by [Ordering Platform Name] to view any further details regarding the offline status

Ordering Platform Offline due to ItsaCheckmate Integration Issue

Step 1: Review the Location status from the Locations page. If a location is offline due to an ItsaCheckmate integration-related issue, the location status will appear as Offline with the toggle switch appearing off and in red - as pictured below.

Step 2: Hover over the Offline status to view further details.

Step 3: Under Action, click on the Menu to access the Location menu manager.

You can also view the status as Offline by ItsaCheckmate - POS Connectivity Issue which will appear as pictured below.

Receiving Notifications for Location/Ordering Platform Offline Status

To receive email notifications regarding your locations' integration and ordering platform online/offline status, check out this article for detailed instructions.