The wrong item/modifier printed on an order. What do I do?

If a wrong item/modifier has printed on an order, this most likely means that the menu mapping needs to be updated.

In such cases, follow these steps:

1. Ensure correct item/modifier exists in the POS

2. Request that mapping be updated by emailing [e-mail] with the following information:

• Restaurant Name

• Location

• Ordering Platform

• Order Number

• Item/Modifier Name on ordering platform menu that is incorrectly mapped

• Incorrect Item/Modifier POS Name (that printed on order ticket)

• Correct Item/Modifier POS Name