If a wrong item/modifier has printed on an order, this most likely means that the menu mapping needs to be updated.
In such cases, follow these steps:
Ensure correct item/modifier exists in the POS
Request that mapping be updated by emailing firstname.lastname@example.org with the following information:
Item/Modifier Name on ordering platform menu that is incorrectly mapped
Incorrect Item/Modifier POS Name (that printed on order ticket)
Correct Item/Modifier POS Name
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