Aloha - BSP ID Error

Aloha - BSP ID Error is generally encountered when online orders fail to integrate with the POS system because of internal POS server issues or due to the incomplete validation of the inbound orders.

Example: Order with BSP ID 12779405023001704607 stuck in ReadyForValidation status

How will the user be informed about the Aloha-BSP ID Error

As soon as the order errors, the Support team of ItsaCheckmate will immediately notify the customer via email about the occurrence of such an error.

What are the causes of the Aloha-BSP ID Error

Please find below certain reasons responsible for this error:

• Online orders continuously fail to integrate with the restaurant’s POS System.

• Orders processed by the ItsaCheckmate team with “ReadyForValidation” status are not processed by the Back of House (BoH) POS server.

• “ReadyForValidation” status of the inbound order received at the restaurant is not changed to “Validated” state even after the successful validation of the order at the POS end.

• “ReadyForValidation” status of the inbound order received at the restaurant is not changed to the “Error” state even after the order validation failure at the POS end.

• Communication issue between the Back of House (BoH) POS server and Aloha server.

• An internal malfunction within the Back of House (BoH) POS server.

How to troubleshoot the Aloha-BSP ID error

If you are continuously receiving such errors within the operation hours, immediately reach out to Aloha Support via email along with the BSP ID (Aloha POS Order ID) to investigate the matter further and ensure a quick resolution.