How can I increase/decrease order prep time?

If the orders are picked up in less time than it takes to cook the food, the prep time needs to be adjusted within the Ordering Platform merchant portal.

For Grubhub (API) and Doordash, you can set your prep times directly in ItsaCheckmate Portal!

For Doordash, you can set prep times for each ordering platform based on the day.

If you need to alter prep times for any other platform, you will have to do so via the respective Ordering platform tablet or merchant portal.

If the orders need to print as per the prep time so that the kitchen has ample time to prepare the order, then the prep time setting should be changed in the POS backend.

Check out this video tutorial for detailed How-To instructions!