How can I increase/decrease order prep time?

If the orders are picked up in less time than it takes to cook the food, the prep time needs to be adjusted within the Ordering Platform merchant portal.

For Restuarant Direct (Order with Google), Grubhub (API) and Doordash, you can set your prep times directly in the ItsaCheckmate Portal!

For Doordash and Grubhub, you can set prep times based on the individual day.

If you need to alter prep times for any other platform, you must do so via the respective Ordering platform tablet or merchant portal.

If the orders need to print as per the prep time so that the kitchen has ample time to prepare the order, then the prep time setting should be changed in the POS backend.

Check out this video for detailed How-To instructions!