Menu Sync Errors Explained

If an attempted menu sync from the ItsaCheckmate Portal results in an error, the menu will NOT update in the ItsaCheckmate Portal and, therefore, will not be able to update on your integrated Ordering Platforms.

You will be notified via email of the reason why the menu sync occurred and how to go about resolving the error.

The table below explains the Sync Errors and Resolution for each of these errors.

Error Category	Error Message	Explanation	Resolution
Hours	First Menu element with title #{element[:title]} has no hours but location is not disabled	This error would pop up when a menu does not have hours. The location is enabled but all days are marked as closed in the hours page for a particular menu.	Please set the hours for the menu by accessing the Hours tab on the left-hand side of the Menu Management Screen or Onboarding Portal.
Hours	Menu titled ‘Menu_name’ does not have any hours set in the ItsaCheckmate user portal	This error occurs when a menu does not have hours. The location is enabled but all days are marked as closed in the hours page for a particular menu.	Please set the hours for the menu by accessing the Hours tab on the left-hand side of the Menu Management Screen or Onboarding Portal.
Hours	Menu named \"#{element[:title]}\" includes invalid hours for #{day_of_week}	This error means that for a particular day in the menu, the midnight hours have crossed 5am which causes push failure in Postmates with internal server error.	Please reset the hours for the menu to remove the invalidity by accessing the Hours tab on the left-hand side of the Menu Management Screen or Onboarding Portal. Our system does not support hours extending past 5am of the next day.
Tax Rate	The tax rate for ‘element’ titled ‘element_name’ is greater than 50%	The tax rate for an item cannot be more than 50%	Please adjust the tax rate for the item so that it falls between 0 - 50% in your POS and sync
Tax Rate	The tax rate for ‘element’ titled ‘element_name’ is 0%	The tax rate for an item cannot be zero	Please adjust the tax rate for the item so that it falls between 0 - 50% in your POS and sync.
Tax Rate	Location titled ‘Location_name’ has tax rate equal to 0%	Tax rate for this location has been set as 0.	Please set a tax rate for the location to be between 0% - 50%.
Tax Rate	Location titled ‘Location_name’ does not have a defined tax rate	Location level tax rate has not been set.	Please set a tax rate for the location titled ‘location_name’.
Tax Rate	Location titled ‘Location_name’ has tax rate greater than 50%	Tax rate for this location has been set as greater than 50% which is not allowed.	Please set a tax rate for the location to be between 0% - 50%.
Menu Item/Mod Name	‘Element’ titled ‘Element_name’ has a description with more than 1000 letters	Element description cannot be more than 1000 letters	Please change the element description to be under 1000 letters
Menu Item/Mod Name	The modifier group ‘modifier_group_name’ contains modifiers but the maximum permitted value is set as 0	The maximum number of modifiers set for the modifier group is 0 but the modifier group contains modifiers	Please change the maximum permitted number of modifiers from 0 to the actual number of allowable modifiers within the modifier group or delete the modifiers in the modifier group
Menu Item/Mod Name	Element titled ‘element_name’ is not unique	The menu item/ modifier name is required to be unique. There should be no two items of the same name in the same menu	Please check the name of element and change it to something unique. Our system does not support duplicate item and modifier names.
Menu Item/Mod Name	‘Element’ titled ‘Element_name’ contained within parent ‘element’ ‘parent_element_name’ does not have a unique title	Within a parent element, there should not be 2 child elements with the same name. For example - Within Breakfast menu, there should not be 2 categories called Burgers.	Please check the name of the element and change it to something unique as it matches with an existing item of the same name. Our system does not support duplicate item and modifier names.
Menu Item/Mod Name	‘Element’ titled ‘Element_name’ is not unique	The element title is required to be unique. There should be no two items/ modifiers/ modifier groups of the same name in the same menu.	Please check the name of the element and change it to something unique. Our system does not support duplicate item and modifier names.
Menu Item/Mod Name	The menu item titled ‘menu_item_name’ has too many characters	A menu item title can only contain up to 99 characters.	Please rename the menu item to have less than 99 characters.
Menu Item/Mod Name	The modifier group titled ‘modifier_group_name’ has too many characters	A modifier group title can only contain up to 99 characters.	Please rename the modifier group to have less than 99 characters within your POS.
Menu Item/Mod Name	The modifier group titled ‘modifier_group_name’ has too many characters	A modifier title can only contain up to 99 characters.	Please rename the modifier group to have less than 99 characters.
Pricing	The price of element titled ‘element_name’ in the element group 'missing_context' is missing	This error indicates that no price has been set for an item / modifier. The price of this item/ modifier is empty, not zero.	Please check your POS system if the item/ modifier has a price assigned to it. If not, please assign the price and sync. If however, a price has been set, reach out to [e-mail]
Pricing	The price for ‘Element’ titled ‘Element_name’ exceeds 375 USD, which is not allowed for Uber	Item prices above 375 USD are not allowed in Uber.	Please reduce the price for the item to be under 375 USD.
Pricing	Element #{element[:element_type]} with title \"#{element[:title]}\" price is negative for OPs: " + negative_priced_dsps.join(", ")	Specified item/modifier is priced less than $0. The menu needs to be reviewed for any negative prices. For any price discrepancies due to POS pricing/item availability, the item needs to be marked as sold out.	Please update price of this item/modifier in POS and perform menu sync
Alcoholic Item	Category titled ‘Category_name’ has both alcoholic and non alcoholic items. This is not allowed on SkipTheDishes ordering platform	SkipTheDishes ordering platform requires separate categories for items containing alcohol. This error comes up when a category has both.	Please create a separate category for the alcoholic items in the category and move these items to the new alcoholic item category.
Alcoholic Item	Element titled ‘Element_name’ does not have the required tags in the POS system. Until the tag is set in the POS, ‘Menu_item_name’ will not be pushed to the ordering platforms.	This Direct sync integration error means that ItsaCheckmate has  indicated/flagged items in your menu as alcoholic items. This error means we have detected that corresponding tags have not been set in your POS for these items. Therefore, this items will not be pushed to OP’s until a tag is set in the POS.	Please mark items with the required tags on your POS system to classify it as alcoholic or non alcoholic.
Alcoholic Item	Menu item titled ‘Menu_item_name’ might be alcoholic but is not marked	The item name matched with the items that are listed as potentially being alcoholic	Please check if the menu item contains alcohol. If it does, please mark the item as alcoholic per the item tagging instructions in your POS direct sync settings checklist.
Alcoholic Item	Modifier group / modifier titled ‘Modifier_name’ has been tagged as alcoholic in the POS. Modifiers and modifier groups cannot contain alcohol tags	This Direct Sync integration error means that you have tagged modifiers as alcohol in your menu but have not tagged the corresponding items. We require tags on items not modifiers.	Please review the modifiers in your menu and remove their alcohol tag from your POS system. Modifiers and modifier groups cannot contain alcohol tags.
Modifier Min-Max Settings	The modifier group titled ‘modifier_group_name’ has invalid maximum quantity set	The maximum quantity has not been specified for this modifier group.	Please set the maximum quantity for the modifier group in your POS and sync.
Modifier Min-Max Settings	The modifier group titled ‘modifier_group_name’ has maximum value greater than the number of modifiers	The maximum value set for the modifier group is greater than the number of modifiers.	Please set the maximum quantity for the modifier group to be greater than the number of modifiers in your POS and sync.
Modifier Min-Max Settings	The modifier group titled ‘modifier_group_name’ has invalid minimum quantity set	The minimum quantity has not been specified for this modifier group.	Please set the minimum quantity for the modifier group in your POS and sync.
Menu Item/Mod Name	The modifier group titled ‘modifier_group_name’ has the minimum permitted value greater than the maximum value	The minimum value set for the modifier group is greater than the maximum value set by the user	Please set the minimum quantity for the modifier group to be less than the maximum quantity in your POS and sync.
Modifier Min-Max Settings	Modifier group 'Element_name (Element_ID)' is required but all modifiers are marked as sold out. To resolve, mark parent item as sold out OR mark at least one modifier as available.	All modifiers within a required modifier group (min permitted >= 1) are marked as sold out	To resolve, mark parent item as sold out OR mark at least one modifier as available.